Refund policy
Refund policy
Last updated: 26 September 2026
We want you to be happy with every KairosKart order. This policy explains when you can get a replacement or refund.
Damaged, defective, wrong or missing items
If your order arrives damaged, doesn't work, is the wrong item or is missing a part, we'll send a free replacement or give you a full refund.
- Tell us within 48 hours of delivery, by WhatsApp on +91 97171 88869 or by email at order@kairoskart.com.
- Share your order number, clear photos of the product and packaging, and an unboxing video that starts from the sealed parcel. The video lets us approve your claim quickly with the courier and supplier.
- Once approved, we arrange a pickup wherever the courier covers your pincode, then send the replacement or process your refund.
Returns for other reasons
We don't accept returns if you change your mind or have used the product, unless it's damaged, defective or wrong as described above. Please check the product details and size before ordering, and message us with any questions before you buy.
Cancellations
- You can cancel free of charge before your order is dispatched. Reply to your order confirmation message or WhatsApp us.
- We confirm every Cash on Delivery order with you on WhatsApp before shipping. We may cancel unconfirmed orders.
Refunds
- Prepaid orders: we refund your original payment method within 5–7 business days of approval.
- Cash on Delivery orders: we refund by UPI or bank transfer within 5–7 business days of approval, and ask you for the details on WhatsApp.
- Your bank or UPI app may take a few extra days to show the credit.
Contact us
Email: order@kairoskart.com · WhatsApp: +91 97171 88869 · Support hours: Monday–Saturday, 10 am–7 pm IST